Frequently Asked Questions

An Auto-Play package gives you the opportunity to order lottery tickets in advance for the upcoming draws of your favorite game. You select the number of draws you want to join and pay for your multi-draw package at the time of purchase. There are no additional charges afterwards.

If you wish to automatically renew your Auto-Play package, mark "Automatically renew this multi-draw when it expires" when you make the purchase. Alternatively, you can update this setting at any time in Auto-Plays in the auto-renew status field. You can also cancel the auto-renewal of your Auto-Play package in its status field in your account.

To change your Auto-Play package's numbers, please go to the order form of the specific lottery in question, select your new favorite numbers, and click the floppy disk icon on the right side of the My Lucky Numbers button to save them.

Make sure you're using Lucky Numbers for your Auto-Play package by following these steps: Go to My Account, click on Multi-Draws, go to the Auto-Play package for which you wish to use your Lucky Numbers and make sure that "From My Lucky Numbers" is selected in the dropdown box. Click the Save button underneath if any changes were made.

Please note: Auto-Play tickets are purchased as soon as a draw opens, therefore any changes to your numbers will only take effect the following draw.