Frequently Asked Questions

Sign in to your TheLotter NY account.

Choose the lottery game you want to order entries for.

Fill in your tickets, select your playing options, and click Order.

When you pay for your order, the system will automatically deduct the cost of participation from your account’s balance. When there are insufficient funds to complete your order, you can choose one of the payment methods listed in your account to complete the payment.

Confirm your ticket order. You will receive an automatic email notification when your order is complete.

If this is your first order on our site, you must first complete the full registration process and associate a payment method with your account in order to participate in a lottery draw.

To add funds to your account, please go to the My Account area on our desktop site, select Deposit, and follow the on-screen instructions to complete the transaction.

If you encounter any problems, please contact customer support.

TheLotter NY accepts several convenient payment methods. You can find them on our Payment Methods page.

Deposits/payments may be refused due to credit limits, suspicion of fraud or theft, or other personal reasons, such as a customer's account being frozen. In addition, payment processing companies may change their criteria for payment approvals from time to time. If your deposit/payment was refused, please choose an alternative payment method from those available on our site. For further assistance, contact our Customer Service team.

Bonus money can be used towards participation on the site and cannot be withdrawn from your account. When you confirm a ticket order, the system will automatically deduct the cost of participation from any bonus balance in your account and then from your real money balance. When there are insufficient funds to complete your order, your payment method will be charged. You can view your bonus balance in your account summary in My Account.

Bonus money deposited into customers’ accounts is valid for six (6) months from the date of deposit. At the end of this period, the bonus money will be removed from the customer’s account with prior email notification. Bonus money cannot be withdrawn from your account.

In order to change your default payment method, please access your account and mark another method in the list that appears on Payment Details in your account and then confirm the change. To delete a payment method, click the trash can icon on the line of the payment method you wish to delete.

All transactions and payments made by TheLotter NY will appear on your payment method statement under the name NY Lotter Courier.

When you confirm your order online, an order form is sent to TheLotter NY’s office. Our agents fulfill ticket orders at licensed retailers and scan tickets continuously in order to provide our customers with first-rate service around the clock. As a result, once an order has been forwarded to our office, the order is already in process and we are unable to cancel it.

If you feel that an error has occurred or you require more information regarding an order, please contact Customer Support.